Veolia Water Projects - Tidworth | Developer Services H - REGULATIONS

We must abide by laws that maintain and strengthen your legal rights. Independent regulators make sure that we meet our obligations under these laws. Some of these regulatory bodies are:

The Water Services Regulation Authority - Ofwat

One of Ofwat's duties is to protect your interests as a customer. Ofwat has approved our Code of Practice and must make sure that we meet the conditions of our licence. These conditions include but are not limited to the following:

Pricing policy for our services
Monitoring the levels of service we provide
Providing guidance about what information we must give you.

The Consumer Council for Water (CCWater)

The Consumer Council for Water provides a strong voice for water customers and can review any matter that affects your water and wastewater services. One of its duties is to investigate complaints that we may not have resolved to your satisfaction. Its services are free to you. Our complaints procedure sets out how we aim to resolve complaints. More details about our complaints procedure can be here.

The Department of Environment, Food and Rural Affairs (DEFRA)

DEFRA sets national government policy for water and controls some very important areas of our work. In particular the Drinking Water Inspectorate sets the standards for the quality of drinking water, which includes the European Union’s standards, and is responsible for making sure that we meet them.

Drinking Water Inspectorate (DWI)

The DWI is part of DEFRA. It checks that the drinking water we supply is safe and meets the water quality standards – these are reported against compliance with drinking water standards in England, which are based on European Union Directives. It achieves this by making sure that:

We test the quality of the water we supply, meet standards set, and make the results available
Our water treatment processes and distribution system are operated and maintained properly
We sustain our programme of work to improve water quality.

The Environment Agency (EA)

The EA is responsible for matters relating to rivers, groundwaters, flood defence, pollution control, fisheries and navigation. In addition, it regulates both the quality and the quantity of water we take from - and return to - the rivers, other inland waters and underground sources.

Local Health Agencies

Local Authority Environmental Health Officers and the District Health Authorities monitor public health in the communities we serve. We keep them informed about water quality issues in their areas and work together to efficiently solve any issues that arise.

Our Statutory duties

As a provider of Developer Services we have numerous Statutory Duties with regards to the services we offer. The Water Industry Act 1991 (WIA91), as amended by The Water Act 2003 (WA03) specifies many of our duties as does The Competition and Services (Utilities) Act 1992 (CSUA92) and the Water Industry Act 1999 (WIA99). Together these legislative documents set out the guidelines within which we must work.

Veolia Water Projects
Kings Place, 5th Floor, 90 York Way, London, N1 9AG